Self Storage FAQ


Find simple answers to your storage questions below. And if you'd like additional info on any of these topics, we're just a phone call or email away!

GENERAL STORAGE QUESTIONS


What is self storage?

Self storage is an affordable, efficient way for you to store your life’s possessions. There are many reasons you might need a storage unit, whether you’re moving or downsizing, or have a growing family. You can even store RVs and other vehicles at our facility. Self storage makes it easy to store items of all shapes and sizes in one convenient location.

How do I know what size I need?

Read through our SIZE GUIDE to see the storage units we offer and determine which one is right for you. Choosing the right size unit will also ensure that you only pay for the storage you need. We offer a wide range of sizes to accommodate your storage needs, from 5×10, or 50 square feet, to 10×20, or 200 square feet. You can also contact one of our facility managers—they’re trained to help you out. Storage unit sizes are approximate and subject to availability.

Can I put food in the storage unit?

Unfortunately, we do not allow any food, beverages, or perishables to be stored inside of the storage units.

How long do I need storage?

The amount of time you’ll need storage depends on your situation. You can reserve temporary storage for a move, or long-term storage if that better fits your needs. Night Owl Storage understands that you may not know how long you’ll need storage, and we offer month-to-month leases so you have the flexibility to move out when the time is right.

How do I use self storage?

Self storage can be used for many purposes:
  • As an extension of your home and a place to store seldom-used items
  • To store seasonal items such as decorations or sports equipment
  • As a business storage solution to de-clutter your office or store inventory or equipment
  • As a temporary home for your things while you move…and many more!
First, make a list of what you want to store, and determine what size storage unit you need. Don’t forget to think about additional amenities like drive-up access, moving supplies and convenient gate hours. Book your Night Owl Storage unit online, then go to the facility to complete your reservation.

TYPES OF SELF STORAGE


What is a drive-up storage unit?

A drive-up storage unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck.

What is a roll-up door?

Roll-up doors are very similar to garage doors and are accessed by sliding a latch and lifting the door upward. Roll-up doors are the most common door in self storage and are bigger than most doors, allowing tenants to maximize the space of their unit.

Do you offer RV, boat, car and motorcycle storage?

Our facility is happy to offer parking for the storage of RVs, boats, cars, and motorcycles. The size and amenities of our vehicle storage units range from outdoor spaces for RVs and boats to indoor units for cars and motorcycles.

RESERVATION AND LEASING QUESTIONS


How far in advance can I book a reservation?

We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead. This timeframe may change depending on the storage unit being reserved.

Do I need to give you notice when I am ready to move out?

A (7) day notice is required and appreciated.

Do I have to sign a lease?

Yes. Storing with Night Owl requires a month to month rental agreement.

Is it a monthly rental agreement?

Yes. We offer month to month leases for your convenience.

Do I need a photo ID when renting storage?

Yes, you’ll need to provide identification: a state-issued ID card, driver’s license, passport, or military ID.

How often do prices change?

Our storage prices can change daily based on supply and demand. However, if you make no-commitment reservation today, it will guarantee the prices on our website.

Do I need insurance for my stored goods?

Yes, you are responsible for the items you store at Night Owl Storage, and insurance for those items is required. We offer affordable third party insurance/protection plan options at the facility. In the event that you are already covered, a copy of the declarations page must be available at the time of rental.

Are there other fees with the first month?

We prorate your first month’s rent. A cylinder lock will also be charged during move-in that fits in our door latches. Lastly, you will need to pay the admin fee and insurance fee if you do not have your own.

What is an administration fee?

The admin fee is collected to process the necessary paperwork into our system as well as create a secure access code for you within our gate system.

PAYMENT INFORMATION


What are the payment terms?

Your rent is due at time of move-in and on first day of the month each month you continue to rent the storage unit.

Do you accept credit cards?

We accept several major credit cards, including MasterCard®, Discover®, Visa®, and American Express®.

How do I make a payment?

To keep you and your information secure we have set up multiple ways you can pay including using our online Tenant Portal, calling us at 810 503-4047, stopping by the office, or mailing a check directly to our facility. We offer the convenience of AutoPay, which will automatically charge your Mastercard, Discover, Visa, or American Express each month without additional fees.

How do I pay my bill online?

Online bill payment is available when you log in to our online TENANT PORTAL. If your bill becomes past due to a certain point, you will need to speak directly to our office manager to go over your available payment options.

Why did my rent go up?

From time to time, we find it necessary to make adjustments in order to keep up with the rising costs associated with providing top-notch service and a well-maintained facility. We send notifications 30 days before any rates change. You would have received this in the mail or by e-mail.

Do you offer a military discount?

We currently do not offer a military discount.

QUESTIONS ABOUT THE FACILITY


When is the facility open?

Our standard office hours are 10:00 am to 4:00 pm during the week, and our standard gate access hours are 24/7, 365 days a year.

What’s the difference between office hours and gate hours?

The office hours are the hours of operation for the property when the facility manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours your rental unit can be accessed using your assigned electronic gate code.

When can I access my unit?

You can access your unit 24/7 barring any unforeseen power outages, etc. Please note that payments made on delinquent accounts after storage facility business hours will not allow gate access or ensure overlock removal until the next business day.

Can I buy boxes and other moving products from Night Owl Storage?

Yes! Our office offers a wide variety of U-Haul branded moving and packing supplies at great prices. From boxes to mattress and chair covers and more. We’re here to help.

How do I get my lock for my unit?

If you use our contact-free online rental process, a lock will be included with your rental (and located inside your unit) and the cost will be added to your final price. We keep green security locks in all vacant units, so please stop in the office before hearing directly to your unit.

Can I bring my own lock to put on my unit?

Unfortunately, no. Our door latches use a unique cylinder lock that must be purchased from us at the time of move in.

Anything else I should know?

Every storage unit has concrete floors, and concrete draws moisture so we recommend the use of shelves to keep items up off the floor or be sure to keep stored items in totes or bins.